Arbor Hospice | Quality Assessment by the Centers for Medicare & Medicaid Services

The Centers for Medicare & Medicaid Services (CMS) has implemented a Consumer Assessment of Healthcare Providers and Systems (CAHPS®1) Hospice Survey to measure the experiences that patients and their caregivers have with hospice care. Arbor Hospice is proud to share our score versus the national average.

These quality measures answer the “essential questions” that patients and caregivers should look for when choosing a hospice care agency.

Centers for Medicare & Medicaid Services, Baltimore, MD. 12/01/2017 

2017 Quality Measures

MEASURE 1:

Patients or caregivers who were asked about treatment preferences like hospitalization and resuscitation at the beginning of hospice care.

National Average: 98.3% | Arbor Hospice: 100%

MEASURE 2:

Patients or caregivers who were asked about their beliefs and values at the beginning of hospice care.

National Average: 98.6% | Arbor Hospice: 98.7%

MEASURE 3:

Patients who were checked for pain at the beginning of hospice care.

National Average: 93.9% | Arbor Hospice: 99.5%

MEASURE 4:

Patients who got a timely and thorough pain assessment when pain was identified as a problem.

National Average: 77.7% | Arbor Hospice: 95.6%

MEASURE 5:

Patients who were checked for shortness of breath at the beginning of hospice care.

National Average: 97.3% | Arbor Hospice: 100%

MEASURE 6:

Patients who got timely treatment of shortness of breath.

National Average: 94.6% | Arbor Hospice: 99.6%

MEASURE 7:

Patients taking opioid pain medication who were offered care for constipation.

National Average:93.3% | Arbor Hospice: 83.8%

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